Crisis Communications The Definitive Guide To Managing The Message

Crisis Communications  The Definitive Guide to Managing the Message PDF
Author: Steven Fink
Publisher: McGraw Hill Professional
ISBN: 0071799222
Release: 2013-01-25
Size: 10.84 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 272
View: 7749

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Crisis Communications The Definitive Guide To Managing The Message PDF Full

by Steven Fink, Crisis Communications The Definitive Guide To Managing The Message Books available in PDF, EPUB, Mobi Format. Download Crisis Communications The Definitive Guide To Managing The Message books, The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC PERCEPTION AND REALITY CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”—LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW



The Crisis Prone Society

The Crisis Prone Society PDF
Author: Ian I. Mitroff
Publisher: Palgrave Pivot
ISBN: 9781137455611
Release: 2014-07-08
Size: 13.93 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 112
View: 3328

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by Ian I. Mitroff, The Crisis Prone Society Books available in PDF, EPUB, Mobi Format. Download The Crisis Prone Society books, Our modern society is increasingly prone to all kinds of crises: corporate malfeasance, crime, 'death of the middle class,' dysfunctional politics, economic/financial, housing bubbles, environmental, chronic unemployment and underemployment, mass shootings, natural disasters, poor educational system, and terrorism. Worst of all, crises are no longer separate or distinct. Instead, they are highly interconnected. Individual crises interact in strange and unpredictable ways such that they not only reinforce, but actually contribute to one another. Any crisis is capable of setting off an uncontrolled chain reaction of other crises. This is why it is not enough to be prepared for one and only one type of situation. The good news is that even if it is humanly impossible to prevent all crises, much has been learned from the field of Crisis Management that can help lower the chances and the ill effects of the next disaster. The Crisis Prone Society offers preventative measures that can be taken by business professionals and scholars alike to alleviate the growing potential for crises today. These measures are distilled by close analysis of our recent social history of disasters. Mitroff and Alpsalan use their twenty plus years of scholarly and professional knowledge to break down the calamities businesses and society face today.



Manager S Guide To Crisis Management

Manager s Guide to Crisis Management PDF
Author: Jonathan Bernstein
Publisher: McGraw Hill Professional
ISBN: 0071776133
Release: 2011-11-11
Size: 40.84 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 192
View: 6489

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by Jonathan Bernstein, Manager S Guide To Crisis Management Books available in PDF, EPUB, Mobi Format. Download Manager S Guide To Crisis Management books, Lead your Organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization. Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing crises Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful crisis management Tools: Specific planning procedures, tactics, and hands-on techniques



The Fundamentals Of Crisis Management

The Fundamentals of Crisis Management PDF
Author: V. J. Marchesani, Ph.D.
Publisher: Page Publishing Inc
ISBN: 1628386568
Release: 2014-07-29
Size: 61.74 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 248
View: 1222

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by V. J. Marchesani, Ph.D., The Fundamentals Of Crisis Management Books available in PDF, EPUB, Mobi Format. Download The Fundamentals Of Crisis Management books, A comprehensive and very informative work on how to manage crisis, The Fundamentals of Crisis Management is a handy book that every office library must have. It identifies the stages of crisis management and thoroughly describes the process of developing a crisis scenario and a scripted crisis exercise to equip organizations with the skills and tools necessary for effective crisis management and remediation. With concrete examples to illustrate key points, Dr. V. J. Marchesani provides virtually all the basic information there is to know about crisis management in this compact book, which also provides a template crisis management plan and standby statement that any business facing a crisis can easily utilize. A must-read for every member of a company or organization, whatever its size, from the worker who puts the lug nuts, to the big shot who makes the most important decisions, The Fundamentals of Crisis Management may prove to be a perfect guide to crisis management in this constantly changing world.



Organizations In The Face Of Crisis

Organizations in the Face of Crisis PDF
Author: D. Tafoya
Publisher: Springer
ISBN: 1137313978
Release: 2013-03-20
Size: 80.12 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 183
View: 6092

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by D. Tafoya, Organizations In The Face Of Crisis Books available in PDF, EPUB, Mobi Format. Download Organizations In The Face Of Crisis books, Organizations in the Face of Crisis offers a new approach to the treatment of threats to an organization, the brand, and the stakeholders. Case studies and diagnostic tools are used to demonstrate the effects of a crisis and to provide insight and strategies on managing the crisis at hand as well as the long-term effects.



Managing The Crisis

Managing the Crisis PDF
Author: Federal Deposit Insurance Corporation
Publisher:
ISBN:
Release: 1998
Size: 33.68 MB
Format: PDF, Mobi
Category : Bank failures
Languages : en
Pages :
View: 2854

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by Federal Deposit Insurance Corporation, Managing The Crisis Books available in PDF, EPUB, Mobi Format. Download Managing The Crisis books, Deals with the result of a study conducted by the FDIC on banking crisis of the 1980s and early 1990s. Examines the evolution of the processes used by FDIC and RTC to resolve banking problems, protect depositors and dispose of the assets of the failed institutions.



Europe Managing The Crisis

Europe Managing the Crisis PDF
Author: Walter Kickert
Publisher: Routledge
ISBN: 1317525701
Release: 2015-06-05
Size: 66.41 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 294
View: 628

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by Walter Kickert, Europe Managing The Crisis Books available in PDF, EPUB, Mobi Format. Download Europe Managing The Crisis books, Studies of the recent financial crisis have been largely dominated by economists, but the similarities and differences between European countries' response reflect both economic and political perspectives which have resulted in considerable differences in their decisions. Drawing on uniquely comprehensive research data, this book presents an in-depth comparative analysis of how 14 European governments tackled the challenge of fiscal consolidation, and analyses the political decision-making behind these measures. By exploring national responses not just in fiscal terms, but also from a political perspective, it reveals that decision making has been driven by political factors with profound effects on public administration and management. This ground-breaking book fills an important gap in the research literature for scholars of public management, public administration and policy, and will be a benchmark for future work on the global economic crisis.



Managing The Crisis

Managing the Crisis PDF
Author: Nelms. Douglas W.
Publisher:
ISBN:
Release: 1993
Size: 67.92 MB
Format: PDF, Mobi
Category :
Languages : en
Pages : 4
View: 5618

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by Nelms. Douglas W., Managing The Crisis Books available in PDF, EPUB, Mobi Format. Download Managing The Crisis books,



Handbook Of Research On Crisis Leadership In Organizations

Handbook of Research on Crisis Leadership in Organizations PDF
Author: Andrew J. DuBrin
Publisher: Edward Elgar Publishing
ISBN: 1781006407
Release: 2013-01-01
Size: 43.53 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 384
View: 5087

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by Andrew J. DuBrin, Handbook Of Research On Crisis Leadership In Organizations Books available in PDF, EPUB, Mobi Format. Download Handbook Of Research On Crisis Leadership In Organizations books, Modern organizational life seems dominated by crisis BP and the Gulf Oil spill, TEPCO and the Japanese tsunami, the global financial meltdown. Therefore it is particularly timely to find a collection of articles in this Handbook that provides research guidance and practical insights on how leaders manage or mismanage in crisis situations. The focus on the crisis leader highlights what they do, and how they do it, while at the same time raising important questions to guide subsequent analysis. Sydney Finkelstein, Tuck School of Business, Dartmouth, US and author of Why Smart Executives Fail With contributions from many of the leading researchers in the field, the Handbook of Research on Crisis Leadership in Organizations summarizes much of the theory, research, and opinion about various facets of crisis leadership in order to advance this emerging field. It recognizes that crises have become an almost inevitable part of organizational life, and describes how leaders can facilitate people getting through the crisis. The Handbook is divided into four parts: attributes and behaviors of the crisis leader; leadership of subordinates during a crisis; managing the present crisis and prevent future crises; and an integration of approaches to understanding crisis leadership. Enough knowledge has been accumulated about crisis leadership in organizations to serve as guidelines for practice, as well as a research base to build on for the future. Leaders must help others get through crises as well as prevent them. Researchers in the field of crisis leadership and crisis management will find this important resource invaluable. Academics and students of organizational behavior, industrial and organizational psychology, and management will also find much of interest and might also suggest the book as a valuable addition to their library as an important resource in the field of crisis leadership. Human resource professionals in larger organizations as well as management consultants who endeavor to acquire advanced knowledge about this field will find the practical aspects of keen interest as well.



The Crisis Prone Society A Brief Guide To Managing The Beliefs That Drive Risk In Business

The Crisis Prone Society  A Brief Guide to Managing the Beliefs that Drive Risk in Business PDF
Author: I. Mitroff
Publisher: Springer
ISBN: 1137454830
Release: 2014-07-08
Size: 29.87 MB
Format: PDF, Docs
Category : Political Science
Languages : en
Pages : 89
View: 526

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by I. Mitroff, The Crisis Prone Society A Brief Guide To Managing The Beliefs That Drive Risk In Business Books available in PDF, EPUB, Mobi Format. Download The Crisis Prone Society A Brief Guide To Managing The Beliefs That Drive Risk In Business books, The Crisis-Prone Society offers preventative measures that can be taken by business professionals and scholars alike to alleviate the growing potential for crises today. These measures are distilled by close analysis of our recent social history of disasters.



Managing Communications In A Crisis

Managing Communications in a Crisis PDF
Author: Khalid Aziz
Publisher: Gower Publishing, Ltd.
ISBN: 1409457931
Release: 2012-09-28
Size: 26.40 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 192
View: 791

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Managing Communications In A Crisis PDF Full

by Khalid Aziz, Managing Communications In A Crisis Books available in PDF, EPUB, Mobi Format. Download Managing Communications In A Crisis books, The difference between a drama and a crisis is down to good management - or more specifically, good communication. How you communicate with everyone: shareholders, other business partners, employees, the press, and so on, in the hours and days following a potential business crisis is critical. Get it right and the crisis may even strengthen your corporate reputation. Get it wrong and you can imagine the consequences for yourself. Managing Communications in a Crisis details how crisis situations can be identified and dealt with, ensuring the risk to the organisation's financial well-being and reputation is minimised. The book deals with all aspects of communication management in a crisis. Part I considers definitions of a crisis and the theory behind dealing with crisis communications, both externally and internally. Part II explores the practicalities of crisis management communications, the identification of audiences and how each should be dealt with and by whom. The third part of the book contains valuable checklists and succinct supporting information for the key aspects and roles of the communication process. The combination of these three approaches will help you to develop your own crisis strategy, tailor-made for your organization. The text is supported by a wide range of case histories. Some of these you will recognise and others, perhaps through good management, never entered your radar. The authors are highly experienced advisors to companies of all sizes in the demands of crisis management communications. Their company, The Aziz Corporation, is the UK's leading executive communications consultancy, specialising in presentation skills, media handling and crisis management.



Managing A Crisis

Managing A Crisis PDF
Author: T. Curtin
Publisher: Springer
ISBN: 0230509304
Release: 2004-10-28
Size: 71.25 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 180
View: 6201

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Managing A Crisis PDF Full

by T. Curtin, Managing A Crisis Books available in PDF, EPUB, Mobi Format. Download Managing A Crisis books, This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.



Crisis Communications Management

Crisis Communications Management PDF
Author: Adrian Wheeler
Publisher: Emerald Group Publishing
ISBN: 1787566188
Release: 2018-12-03
Size: 17.49 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 152
View: 2695

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Crisis Communications Management PDF Full

by Adrian Wheeler, Crisis Communications Management Books available in PDF, EPUB, Mobi Format. Download Crisis Communications Management books, This PRCA Practice Guide is designed to help PR people, clients and employers do the right thing in the turmoil of a crisis. Planning, preparation, resources, training: seizing and keeping the initiative; managing the aftermath. With numerous real-life examples and practical exercises plus advice from PR experts, journalists and editors.



Managing The Crisis You Tried

Managing the Crisis You Tried PDF
Author: Norman R. Augustine
Publisher:
ISBN: 9780000956026
Release: 1995-01-01
Size: 32.23 MB
Format: PDF, Kindle
Category :
Languages : en
Pages :
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by Norman R. Augustine, Managing The Crisis You Tried Books available in PDF, EPUB, Mobi Format. Download Managing The Crisis You Tried books,



The Four Stages Of Highly Effective Crisis Management

The Four Stages of Highly Effective Crisis Management PDF
Author: Jane Jordan-Meier
Publisher: CRC Press
ISBN: 9781439853740
Release: 2016-04-19
Size: 67.98 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 320
View: 6469

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by Jane Jordan-Meier, The Four Stages Of Highly Effective Crisis Management Books available in PDF, EPUB, Mobi Format. Download The Four Stages Of Highly Effective Crisis Management books, From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate language and media outlet to properly convey your message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, the book examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. It illustrates the four distinct stages of media reporting during a crisis and details the information that must be provided. The author provides readers with a wealth of helpful tips and tools—including guidelines, checklists, and case studies that illustrate best practices in crisis media management. Divided into five sections, the book: Examines how the kingdom of news has changed and considers the new hybrid model that is emerging Identifies the four distinct stages in which both old and new media report a crisis Addresses the use of spokespeople according to the four stages, as well as when to use the chief executive officer Discusses media interviews, including how to handle news conferences, bloggers, and the importance of media training Considers the communication aspects of crisis management—including how to harness the power of Facebook, Twitter, YouTube, Digg, Wikipedia, Flickr, and social media releases The book’s resource-rich appendices include a checklist for briefing a spokesperson, sample media release, a step-by-step flowchart for creating a crisis communication plan, and social media policy guidelines. Complete with a detailed guide on what tools to use and when to use them, this book provides the techniques and understanding required to communicate effectively and avoid any potential bad press and embarrassment that could result from information mismanagement. Jane Jordan-Meier was interviewed about leadership in a crisis and the stages of a crisis in the wake of the Murdoch phone-hacking scandal. She also discusses crisis management planning in The Sydney Morning Herald and in Daily Ovation. She was interviewed in August 2011 by Globe and Mail. Discover more about the book, including a video of the author explaining how to turn media questions into gold and visit smallbusinessadvocate.com for a series of recent interviews. Jane Jordan-Meier appeared in a video interview with Crisis Manager Melissa Agnes on July 3, 2012.



The Crisis Counselor

The Crisis Counselor PDF
Author: Jeffrey R. Caponigro
Publisher: McGraw-Hill Companies
ISBN:
Release: 2000
Size: 71.23 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 286
View: 7050

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by Jeffrey R. Caponigro, The Crisis Counselor Books available in PDF, EPUB, Mobi Format. Download The Crisis Counselor books, The Cure for the Common CRISIS! Every business has a problem that can turn into a crisis. Whether your business is a Fortune 500 company or a neighborhood store, a crisis situation could needlessly damage your reputation as well as destroy individual careers. "The Crisis Counselor" is the one book that provides business owners, managers, and executives alike with the information needed to avoid, manage, or even thrive during a business crisis. By following the author's dynamic, proactive strategies for dealing with "crises" that can arise in any business--such as downsizing, corporate lawsuits, poor employee morale, death of a company executive, damaging rumors, product defects, negative media coverage--you can learn how to recognize a crisis, plan for its management, practice for the reaction to it, and then study the crisis-response process once it's complete. Filled with practical advice and delivered in an easy-to-read Q&A format, "The Crisis Counselor" is a book no business should be without. Praise for The Crisis Counselor "One of the ten top books on PR. . . . Readers can benefit from the tough lessons imparted in this real-life economics school." -- "PR Week" "A great resource for companies to use to plan for and manage problems within their companies. You can't afford to ignore Jeff's advice." -- Thomas S. Monaghan, founder, Domino's Pizza, Inc "Practical--it provides a list of fifteen crises that can strike any business and seven simple rules for effective crisis preparation." -- "Inside PR" Jeffrey R. Caponigro is one of the most respected public relations professionals and crisis-management experts in the United States. He is president and CEO of Caponigro Public RelationsInc., in Southfield, Michigan.



Risk And Crisis Management Planning

Risk and Crisis Management Planning PDF
Author: Connie Coutellier
Publisher: Healthy Learning
ISBN: 9781585180974
Release: 2008
Size: 33.25 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 491
View: 4270

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Risk And Crisis Management Planning PDF Full

by Connie Coutellier, Risk And Crisis Management Planning Books available in PDF, EPUB, Mobi Format. Download Risk And Crisis Management Planning books, Risk and Crisis Management Planning is a tool to help administrators create a plan that will fit the circumstances of managing their organizations and the sites and programs they provide. The worksheets included in the book and on the CD are divided into two main categories: those that address the overall crisis and risk management of the organization and those that address the crisis and risk management of each program. Chapters include: Risk Management (planning, legal liabilities, identification of risk, evaluation of risk, and treatment of risk); Crisis and Emergency Management (dealing with emergencies, managing a crisis, types of emergencies or crisis situations, and crisis communication); Risk Reduction, Control, and Analysis (intervention points, accident and incident analysis, and risk analysis); Supervision, Behavior, and Child-Abuse Protection (supervision of children, supervision of staff, and reducing the risk of child abuse); Organizational Risk-Management Planning (organizational crisis-management worksheets and guidelines and organizational management worksheets and guidelines); and Program Risk-Management Planning (program crisis-management worksheets and guidelines and program management worksheets and guidelines).



Managing The Crisis

Managing the Crisis PDF
Author: Bertelsmann Stiftung (Gütersloh, Germany)
Publisher: Bertelsmann Foundation Publishers
ISBN: 9783867930772
Release: 2010
Size: 23.35 MB
Format: PDF, ePub, Mobi
Category : Political Science
Languages : en
Pages : 47
View: 5397

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Managing The Crisis PDF Full

by Bertelsmann Stiftung (Gütersloh, Germany), Managing The Crisis Books available in PDF, EPUB, Mobi Format. Download Managing The Crisis books, The global economic crisis has affected all major economies, even those with a sound financial sector and macroeconomic stability. While many analyses have been focused on stabilization and stimulus programs, the underlying quality of political decisionmaking and economic governance has yet to receive thorough attention. This study offers 14 detailed country reports, analyzing the crisis response in advanced economies such as Germany, Sweden, the UK, and the United States, as well as in emerging markets in Brazil, Chile, China, Hungary, India, Indonesia, Russia, South Africa, South Korea, and Turkey. The major world economies pursued different paths in terms of political priorities, strategic planning, speed and effectiveness in implementation, communication, and consultation. Accordingly, the effects of their crisis management differ greatly. By offering a critical comparative assessment of the various strategies employed and the different governance qualities exhibited, using a standardized set of criteria, this survey contributes to improving political learning and fostering the exchange of good practice. Contributors include Sabine Donner, senior project manager; Hauke Hartmann, senior project manager; and Andrea Kuhn, project manager, all with Bertelsmann Stiftung.



Lukaszewski On Crisis Communication

Lukaszewski on Crisis Communication PDF
Author: James E. Lukaszewski, ABC, APR, Fellow PRSA
Publisher: Rothstein Publishing
ISBN: 1931332819
Release: 2015-04-03
Size: 63.36 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 422
View: 6208

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Lukaszewski On Crisis Communication PDF Full

by James E. Lukaszewski, ABC, APR, Fellow PRSA, Lukaszewski On Crisis Communication Books available in PDF, EPUB, Mobi Format. Download Lukaszewski On Crisis Communication books, Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.